One customer question the AI answers on its own. Customer answers and Copilot suggestions draw from the same shared quota. On Startup, Copilot isn't included, so the quota covers customer answers only.

No. Every plan includes unlimited teammates, and AI answers are part of your monthly price. Need more? Add 1,000 extra AI requests for $49. No surprise bills.

You get an in-app alert as you approach the cap. From there you can add extra capacity in one click or wait until next month — customers are never blocked, the AI just passes it to your team until you renew.

Yes — everything is a one-click add-on. Top up +1,000 AI requests for $49, +10,000 outbound messages for $39, or add an extra brand for $29/mo. Stack as many bundles as you need; cancel or downgrade anytime.

When a customer writes first, replies within Meta's 24-hour window are free. When you start the conversation, Meta charges its standard rate and we pass it on with 0% markup. You pay what Meta charges, nothing on top.

Connect your channels, upload your help articles, and the AI starts answering. Most teams go live the same day. No developer needed. We can also move your data from Zendesk for you.

Yes. Upgrades apply instantly with a prorated charge for the rest of the cycle. Downgrades take effect from the next billing period so you keep everything you already paid for.

You choose a plan to continue. We keep your data and settings for 30 days.

Docs wait for users to go looking; most never do. NudgePath meets them inside the product at the exact step where they stall — a tour walks them through, a checklist shows what is next, a tooltip explains the field they are staring at. Keep your docs; NudgePath does the walking.

Less than an afternoon. Tours are built point-and-click on your live site — no code, no release — and AI can draft up to 7 steps from one prompt. A checklist is one to ten tasks, each launching a tour or a URL. Most teams publish their first flow the same day.

Yes. Segment on attributes, events, channels and last-seen, with a live preview of who qualifies. Run A/B versions of tours and messages, hold back up to half the audience as a control group, and set a goal window of 1, 3, 7 or 30 days — reports show real lift against doing nothing.