Every question the AI answers by itself is one request. Copilot actions draw on the same pool, one for one. Startup has no Copilot, so its 1,000 monthly requests all go to user-facing answers.

Neither. Teammates are unlimited on every plan, and the monthly AI pool is part of the price. If you outgrow it, a $49 bundle adds another 1,000 requests — the bill never surprises you.

You'll see a warning well before the cap. Add a bundle in one click, or simply ride out the month — users are never cut off; their questions route to your team until the pool renews.

Yes — each add-on is a single click: another 1,000 AI requests for $49/mo, another 10,000 outbound messages for $39/mo, an extra brand for $29/mo on Growth and Business. Bundles stack, and you can drop them whenever.

If the user writes first, replying inside Meta's 24-hour window costs nothing extra. Conversations you initiate are billed at Meta's own rate and passed through without markup — you pay exactly what Meta charges.

Pasting the widget snippet is the only technical step. Tours are built point-and-click on your live pages, the AI reads whatever docs you connect, and most teams publish their first flow the same day. Coming from Zendesk? We move the data for you.

Yes. Upgrades land immediately, with the difference prorated for the rest of the cycle. Downgrades wait until the next period, so nothing you already paid for disappears early.

Pick a plan and keep going. Your flows, data and settings stay intact for 30 days either way.

Docs wait for users to go looking; most never do. NudgePath meets them inside the product at the exact step where they stall — a tour walks them through, a checklist shows what is next, a tooltip explains the field they are staring at. Keep your docs; NudgePath does the walking.

Less than an afternoon. Tours are built point-and-click on your live site — no code, no release — and AI can draft up to 7 steps from one prompt. A checklist is one to ten tasks, each launching a tour or a URL. Most teams publish their first flow the same day.

Yes. Segment on attributes, events, channels and last-seen, with a live preview of who qualifies. Run A/B versions of tours and messages, hold back up to half the audience as a control group, and set a goal window of 1, 3, 7 or 30 days — reports show real lift against doing nothing.