Ready-made reports on the things a growth team checks weekly: tour funnels and goal conversion, AI performance, team workload, and satisfaction. Open the page and the numbers are there; rearranging comes later, if ever.

Yes — compose one from a catalog of widgets covering tours, campaigns, AI, CSAT, and the knowledge base. Drag, resize, rename, or pin a widget to its own timeframe; the layout saves to your account as you edit.

Fresh enough to act on: analytical views refresh within minutes, while operational counters — today's queue, who's online — update near-continuously.

From ratings users leave inside conversations, rolled up into a score with a distribution, a trend, and breakdowns by teammate, channel, and tag. There's no separate survey tool to wire up — though in-app NPS surveys are there when you want the deeper read.

Watch containment — conversations the agent closed alone — against the escalation rate, then open the knowledge-gaps list: the questions it failed on, clustered and ranked by frequency. Each gap can become a new answer in a click, and tour funnels show the parallel story for guided steps.

Yes. Filter any report by timeframe presets, by an individual teammate, or by channel, and the filter applies to the entire page at once — every widget recalculates together.