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#24187

Workspace import stuck at step 2

ConversationActivity LogsNotes

Monday 3 August

NudgePath Support7:52 AM

Hey there — what can I do for you?

Noa B.7:53 AM

My workspace import has been sitting at step 2 forever

NudgePath Support7:53 AM

Large imports run in the background — anything over 10k records can need 15 minutes or so. A banner pops up the moment yours lands.

Sources:Importing your data

Noa B.7:56 AM

It's past the hour mark now — can a human take a look?

Marta7:57 AM

Hey, Marta here — pulling up your import log right now.

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Hey, Marta here — pulling up your import log right now.

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NudgePath Support

Usually replies within a couple of minutes

Hey there — what can I do for you?

My workspace import has been sitting at step 2 forever

Large imports run in the background — anything over 10k records can need 15 minutes or so. A banner pops up the moment yours lands.

Sources: Importing your data

It's past the hour mark now — can a human take a look?

Bringing a teammate in

Hey, Marta here — pulling up your import log right now.

Type your message…My workspace import has been sitting at step 2 foreverIt's past the hour mark now — can a human take a look?Our team replies in this thread…

Checking the setup guides…Answered · confidence 98%Checking the setup guides…No match · 41%

Day one, measurably different

10+

channels where the agent meets users — one brain, one tone across all of them

kinds of knowledge it reads — site, files, Notion, Google Drive, Zendesk, more

Any

language — it mirrors whatever the user writes in

24/7

coverage — a newcomer at 3 a.m. gets unblocked; a human joins only when needed

It doesn't improvise. It quotes your docs

A made-up answer during onboarding costs you the account. This agent replies strictly from the content you gave it.

Looks the answer up in your documentation before saying a word.
Unsure? The case routes to the right team, chosen by context and history.
Core product facts are lifted from your site and held constant.
Screenshots and images users attach get read, not ignored.

Point it at your docs and quiz it yourself before a single user sees it.

Clip: the test playground — one reply, three cited sources, and the confidence score opened up

Your docs already exist — put them to work

Connect your site, upload files, sync Notion or Google Drive, or pull in your helpdesk's help center. Everything you've already written starts answering — no rewriting required.

Website crawler

Clip: pages flowing through the site crawler and landing as knowledge sources, re-crawl schedule set

Files

PDF, DOCX, XLSX — drag them in.

Notion

Pages and databases, kept in sync.

Google Drive

Docs and sheets, kept in sync.

Your existing helpdesk

Pull articles in from Intercom, Zendesk, or Freshdesk.

Product facts, found for you

Key facts mined from your site and woven into answers.

Knowledge base articles

Whatever your help center publishes, the agent knows.

Every answer stays under your hand

Nothing shifts behind your back: the agent's answers change only when you change them, and you can try edits before users meet them.

Missed questions, caught for you

Anything it couldn't answer lands in a gap list. Write the answer once and it's pinned from then on.

Clip: one click turns a logged knowledge gap into a pinned answer

Guidance rules

House style, clarifying questions, when to summon a human — always-on or keyword-triggered, tuned per channel.

Custom answers

For known questions, pin the exact wording — yours always wins over generated text.

Personality

Tone, answer length, and the threshold for asking help — settings, not prompt engineering.

Flows

Scripted troubleshooting that gathers details before a teammate takes over.

New users get stuck everywhere. So it's everywhere

WhatsApp, Telegram, the widget, Messenger, Instagram, Discord, Slack, your own mobile app — and helpdesks: Intercom, Zendesk, Freshdesk. One knowledge set, one voice, tunable per channel.

Web widgetUnblocks users before they scroll away

NudgePath Support

Typically replies in a few minutes

Do you offer refunds?

Yes — full refunds within 30 days, no questions asked.

Great, I bought it 12 days ago

You're within the window — refund started, money back in 3–5 business days.

Type your message…

WhatsAppAnswers at typing speed

NudgePath Supportonline

Can I switch my plan to yearly?14:07

Done — you're on annual now. That saves you 17%, next invoice Aug 12.14:07

Will I get an invoice for accounting?14:08

Yes — sent to your billing email just now.14:08

Type a message

TelegramBot or Mini App — one agent

NudgePath Supportbot

Where's my order #5137?09:41

It shipped yesterday — DHL tracking 992-4417. Arriving Thursday.09:41

Can I change the delivery address?09:42

Sure — reply with the new address and I'll update it with DHL.09:42

Message

Bots aren't the problem. Scripts are

One replays canned lines. The other actually read your documentation.

	NudgePath AI agent	Classic chatbot
How it learns	Reads your docs and website on its own	Every answer typed in by hand
When it can't answer	Hands the thread to your team, context attached	Dead-ends at "please contact support"
Languages	Mirrors the customer's language automatically	Only what you configured
Over time	Sharpens with every real conversation	Frozen the day you shipped it
Coverage	Widget, WhatsApp, Telegram — 10+ channels in all	The widget, and only the widget

Asked by every team considering the switch

Where the answers come from, when a human steps in, and how you keep the agent honest.

You link knowledge sources — an automatic crawl of your website, uploaded documents, articles imported from an existing help center, or ones written in NudgePath directly. The agent answers strictly from what you linked; nothing outside those sources feeds its replies.

It hands off rather than bluffing. The conversation reaches your team with the transcript and a summary of what was already attempted, and the unanswered question is recorded as a knowledge gap so the content hole gets patched.

Answers are grounded in retrieved passages from your own content. For questions you can predict, pinned answers take precedence over anything generated, and guidance rules define topics the agent must avoid or pass to a person.

The in-product widget plus email, Telegram, WhatsApp, Slack, and Discord. It's one agent everywhere — same knowledge, same personality — with per-channel behavior settings when a surface needs its own rules.

Yes. It detects each user's language and responds in it, retrieving from your knowledge base across languages — English-only documentation still answers questions asked in Spanish or Japanese. Coverage spans 50+ languages.

Yes. Have a private conversation with your agent first, check which sources sit behind each reply, and repeat the exercise after any change to content or rules. Nothing goes live until you switch a channel on.

No. Your sources and conversations exist to serve your users alone — they're never pooled across accounts or used to improve models for anyone else, and each agent sees only the sources you attached to it.

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Where the path continues

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