The moment a user gets stuck, the answer shows up

Feed it your documentation once. From then on it answers newcomers in seconds, in their language, around the clock — and your team only meets the conversations that need a human.

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Day one, measurably different

10+
channels where the agent meets users — one brain, one tone across all of them
7+
kinds of knowledge it reads — site, files, Notion, Google Drive, Zendesk, more
Any
language — it mirrors whatever the user writes in
24/7
coverage — a newcomer at 3 a.m. gets unblocked; a human joins only when needed

It doesn't improvise. It quotes your docs

A made-up answer during onboarding costs you the account. This agent replies strictly from the content you gave it.

  • Looks the answer up in your documentation before saying a word.
  • Unsure? The case routes to the right team, chosen by context and history.
  • Core product facts are lifted from your site and held constant.
  • Screenshots and images users attach get read, not ignored.
Point it at your docs and quiz it yourself before a single user sees it.

Your docs already exist — put them to work

Plug in the website, files, Notion, Google Drive, or your helpdesk's help center. The agent turns what you've already written into answers — nothing to rewrite.

Website crawler

Files

PDF, DOCX, XLSX — drag them in.

Notion

Pages and databases, kept in sync.

Google Drive

Docs and sheets, kept in sync.

Your existing helpdesk

Pull articles in from Intercom, Zendesk, or Freshdesk.

Product facts, found for you

Key facts mined from your site and woven into answers.

Knowledge base articles

Whatever your help center publishes, the agent knows.

Every answer stays under your hand

Nothing shifts behind your back: the agent's answers change only when you change them, and you can try edits before users meet them.

Missed questions, caught for you

Anything it couldn't answer lands in a gap list. Write the answer once and it's pinned from then on.

Guidance rules

House style, clarifying questions, when to summon a human — always-on or keyword-triggered, tuned per channel.

Custom answers

For known questions, pin the exact wording — yours always wins over generated text.

Personality

Tone, answer length, and the threshold for asking help — settings, not prompt engineering.

Flows

Scripted troubleshooting that gathers details before a teammate takes over.

New users get stuck everywhere. So it's everywhere

WhatsApp, Telegram, the widget, Messenger, Instagram, Discord, Slack, your own mobile app — and helpdesks: Intercom, Zendesk, Freshdesk. One knowledge set, one voice, tunable per channel.

Web widgetUnblocks users before they scroll away
NudgePath Support
Typically replies in a few minutes
Do you offer refunds?
Yes — full refunds within 30 days, no questions asked.
Great, I bought it 12 days ago
You're within the window — refund started, money back in 3–5 business days.
Type your message…
WhatsAppAnswers at typing speed
NudgePath Supportonline
Can I switch my plan to yearly?14:07
Done — you're on annual now. That saves you 17%, next invoice Aug 12.14:07
Will I get an invoice for accounting?14:08
Yes — sent to your billing email just now.14:08
Type a message
TelegramBot or Mini App — one agent
NudgePath Supportbot
Where's my order #5137?09:41
It shipped yesterday — DHL tracking 992-4417. Arriving Thursday.09:41
Can I change the delivery address?09:42
Sure — reply with the new address and I'll update it with DHL.09:42
Message

Bots aren't the problem. Scripts are

One replays canned lines. The other actually read your documentation.

NudgePath AI agentClassic chatbot
How it learnsReads your docs and website on its ownEvery answer typed in by hand
When it can't answerHands the thread to your team, context attachedDead-ends at "please contact support"
LanguagesMirrors the customer's language automaticallyOnly what you configured
Over timeSharpens with every real conversationFrozen the day you shipped it
CoverageWidget, WhatsApp, Telegram — 10+ channels in allThe widget, and only the widget

Asked by every team considering the switch

Where the answers come from, when a human steps in, and how you keep the agent honest.

You connect knowledge sources: the website (crawled and re-crawled automatically), uploaded files, Notion, Google Drive, the help center of your existing helpdesk (Zendesk, Intercom, Freshdesk), or articles written in NudgePath's own help center. Key product facts are also extracted from your site automatically and folded into every answer. An agent only uses the sources you link to it.
Each reply carries a confidence score. Under the threshold the agent stops guessing — it can offer alternatives, pass the conversation to your team, or do both, your choice. A run of consecutive low-confidence answers can also trigger an automatic handoff. Whatever escalates arrives in the inbox with the full conversation context.
Every answer is grounded in content retrieved from your knowledge base, backed by built-in anti-hallucination instructions and confidence gates. For questions you know are coming, pinned custom answers always outrank generated text, and guidance rules mark topics the agent must avoid or escalate.
The live chat widget, WhatsApp, Telegram (groups and Mini Apps included), Slack, Discord, Facebook Messenger, Instagram, Facebook Page comments, email, plus helpdesks — Zendesk (tickets and Messaging), Intercom, and Freshdesk. One agent runs them all with the same knowledge and personality, and each channel gets its own behavior controls.
Yes. It detects the language of each user and replies in it, searching your knowledge base across languages — so documentation written in English still answers a question asked in any other language. System messages such as handoff notices are localized too, and you can lock it to a single language if you want.
Yes. Talk to your agent yourself before turning any channel on, and inspect the confidence score and the sources behind each reply. Changes to personality, knowledge, and rules can all be checked the same way before going live.
No. Your knowledge sources and conversations serve only your own users — nothing is shared across accounts or used to train models for anyone else. Generation calls best-in-class language models for inference only, and every agent is limited to the knowledge sources you linked to it.

Stop losing users to unanswered questions

Live in an afternoon. Free trial, no card.

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Keep exploring

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